Frequently asked questions before purchase

It helps reduce the time spent completing forms and the worry of making mistakes. MIGIGO finds the required information in your uploaded documents, completes the claim, and arranges your confirmed details and attachments into a submission PDF.

No. You must print the completed application, sign it by hand and submit it directly to the Japan Pension Service through e-Gov or by international mail.

First, claim your pension from the Japan Pension Service. If tax was deducted from your Employees' Pension payment, you can request a tax refund from MIGIGO's recommended tax accountant after receiving the Payment Decision Notice. MIGIGO can prepare the power of attorney and customer information sheet in advance.

After receiving the Japan Pension Service Notice of Entitlement: Your Lump-sum Withdrawal Payments (National Pension / Employees’ Pension Insurance), send its original, the dated and signed power of attorney, and the customer information sheet to MIGIGO's recommended tax accountant. Initially, send only the claim and attachments to the Japan Pension Service and keep the PDF for the tax accountant. The original is required. Copies are not accepted.

You may request a full refund within 14 days of payment, provided you have not finalized your application by downloading the PDF.

The service period is 12 months from payment. In-progress application data is deleted no later than 24 hours after first storage, but if the application is not finalized and the service period remains active, you may upload the required documents again and restart preparation without an additional payment. After final confirmation, MIGIGO's copy of the application data and confirmed PDF is also deleted after 24 hours, and redownload is not guaranteed.

Review and payment decisions are the exclusive authority of the Japan Pension Service. MIGIGO does not guarantee whether the Japan Pension Service will pay or the amount paid.